"finally happened"

About: Chapel Allerton Hospital

after nearly 3 yrs of been sent to wrong departments by various GPs and health clinics I finally got to orthopaedics and all appeared to moving at last however the operation on my ankle which was promised before the end of January 2015 became April 10th then on the day before they tried to cancel the operation ( it was now 3 yrs since going to GP) after protesting I was fitted back into the operations schedule on the date I had been told by letter previously . The irony of it all was I knew from 2012 I needed to go to a orthopaedic clinic and was sent to rheumatology by my GP brought this up at clinic on my first visit nobody listened then 6 months later after numerous days off work and X-rays etc I was told we are signing you off you need to see a orthopedist consultant . Back to Gp then health centre then eventually in 2014 back to chapel allerton . Had my ankle fused on April 10th 2015 no complaints about the operation or the aftercare and went home the following afternoon all was good. The problem seems to be actually getting to the operating theatre because of the huge amounts of mistakes made by 3 other parts of the health system and some at chapel allerton . And now all is going well ,,,at last

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leeds Teaching Hospitals

Dear Steve,

Thank you for taking the time to write to us, I was very sorry to read of the problems you have encountered, especially over such a long period of time, I am very happy to read that you are now receiving the care and treatment that you require.

If you encountered any more problems please do not hesitate to contact the trust’s Patient Advise and Liaison Service (PALS) who will be able to investigate any issues that arise.

You can contact PALS on 0113 206 6261 or alternatively you can email patientexperience.leedsth@nhs.net

Once again let me thank you taking the time to post your views.

Kind regards

Rosie

Senior Nurse

Patient Experience