About: Queen Elizabeth Hospital (Birmingham)

I was admitted to QEHB for spinal surgery in October 2015. Whilst my admission could have been better once I was in hospital I was treated with respect and dignity throughout my week long stay. There were occassions I needed to prompt staff to wash their hands and draw the curtains around my bed prior to undertaking nursing duties, including the removal of a catherther - the sister couldn't quite grasp the idea that I wanted them to wash their hands and close the door and draw the curtains before undertaking this procedure. I was moved to another ward within the hospital following surgery and found the ward staff didn't really have a clue how to manage my care but they were helpful

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very pleased that some aspects of your experience were so positive. However, we are sorry that not everything met the standard you were expecting as we aim to provide a very high standard of care. We would like to discuss your concerns further so that we can try to find out what went wrong, and how we can improve for future patients. If you would like the opportunity to do this, please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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