"Aire Court"

About: Leeds and York Partnership NHS Foundation Trust

(as the patient),

I feel that Aire Court has been breaking Confidentiality and repeating things to someone who has been phoning Aire Court up and been saying that they support me, which that person doesn't support me, I asked the responsible member of staff and they said that they can't help me and that they dont know anything about this.

Aire court is saying one thing to me by letter and when my doctor phones up they are telling her different things.

I hear voices, have depression and learning disability's, I feel like Aire Court is not very understanding and doesn't want to work with people with learning disability's.

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Response from Clare Blackburn, PALS, Complaints & Claims Manager, Leeds and York NHS Partnership NHS Foundation Trust

Dear nobodyishelping

Thank you for taking the time to write. I was sorry to read your post and learn that you are dissatisfied. I would like to assure you that we respect confidentiality and that there are strict rules on how we safeguard peoples information. There are severe penalties applied to anyone who does not follow these rules. If you can give me some more information I can speak with the member of staff you refer to and look into this situation.

Staff at Aire Court are happy to work with you to find the best way to support you.

If you would like to get in touch with me we can discuss the issues you raise and work to find solutions that you are happy with.

Alternatively you could contact our PALS Service who could assist you in contacting me. Their number is 0800 052 5790 or you can email them on pals.lypft@nhs.net.

Kind regards

Sue McCartney

Locality Manager - South South East Locality

Aire Court Community Unit

Lingwell Grove. Leeds. LS10 4BS

Main Line: Tel 85 50600/1

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