"Blood test apps"

About: Royal Victoria Hospital (Folkestone)

no appointments for blood test, no advice as to 'educated guess' as to how long u have to wait. No cooperation at all, high handed attitude. Phone call to appointments line always busy, or suddenly no reply. When having blood test nurses standing around chatting and the phone ringing continually. No wonder the NHS is in trouble, reminds me of British Leyland or the coal industry..rubbish

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Mr Reed,

I am so sorry to hear about your experience. Please feel free to email me on sally.smith2@nhs.net and I will put you in touch with one of the team to hear your concerns.

Sally

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