I have been at this department today with my wife, for her INR blood test, and am appalled at the service. At one time there were 48 routine patients waiting and it appeared at times that there was 1 maybe 2 phlebotomists working and they seemed to be on a go slow. Frustratingly, whilst routine patients were waiting sometimes 15/20 between being attended, priority patients would be walking in and straight into the clinic. Never once did any member of staff make any attempt to apologise for the delays. My wife and I were there for 2 hours 15 minutes which is really unacceptable. I really hope future INR blood tests can be done at our surgery so we won't need to come to this department again. Date of visit - 5th May 2015
"Phlebotomy Department"
About: East Surrey Hospital East Surrey Hospital Redhill RH1 5RH
Posted via nhs.uk
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