"A & E_not interested"

About: St Helier Hospital

Following a fall in which I sustained a head injury I attended A & E on Wednesday evening. The reception can only be described as dispassionate disinterest. I received no triage or assessment. After waiting 20 minutes my friends took me home as I really needed to lie down and would have felt worse just sitting in a waiting room. One of them kindly stayed the night in case I needed help. There was no indication of when I may have been seen and only one person was called whilst I was there.

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Responses

Response from St Helier Hospital

We’re sorry to hear that you were not satisfied with your experience in our hospital. Our emergency departments can be very busy behind the scenes despite being seemingly quiet in the waiting rooms. It’s concerning to hear your comments about the reception; we’ll pass your feedback on to the appropriate staff, but if you would like to raise this issue through a more direct route, please contact our Patient Advice and Liaison Services (PALS) team on 020 296 2508.

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