"Shocking."

About: Conquest Hospital

My dad has a brain tumour (GBM) and was taken into conquest on Thursday afternoon, later that evening he had a very bad fit, the doctor on call that evening, the doctor was amazing, so lovely to talk too and made us all feel very comfortable in their care. But shortly after them transferring us to the AAU for the evening so he could be observed for the night, the two health care workers started arguing, one who later on actually told my dad off (even though at least 2 hours before he'd just had a seizure and had no idea what was going on) because he'd text my mum about an alarm. That type of person should not be working in health care! Along with this the whole time he spent there was appalling, my mum had to go stay there the night because no one had checked on him. And on his discharge letter it states he had two CT Scans, I'm shocked at this because he only had the one and could not have anymore due to the radiation it would have passed on. Shocking. The whole hospital is shocking. Apart from a few members of staff, it's appalling. Needs to be reviewed ASAP.

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Responses

Response from Conquest Hospital

We are concerned to read about your recent experience at Conquest Hospital and we would urge you to contact our Patient Advice and Liaison Service (PALS) so that we can look into what you described in more detail. PALS can be contacted on 01424 758090 or by email at esh-tr.PALSH@nhs.net In the meantime, we would like to assure you that all comments are taken seriously and acted upon as part of our on-going commitment to improving patient experience. Your comment has been forwarded to the Head of Nursing to investigate this further. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Thank you for taking the time to provide feedback.

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