"Incredible service - faultless * ward E55"

About: Sunderland Royal Hospital

Referred from Sunderland Eye Infirmary due to hemorrhaged nerves in my eyes for a scan. From start to finish the care I received has been first class . Fully informed of what I should expect, treat with respect and shown empathy from nurses and doctor on ward. Referred for a CT scan with no que - the radiographer was friendly, explained the procedure and explained side effects. I had a lumbar puncture undertaken - the doctor was amazing took their time, made me as comfortable as possible whilst the nurse sat with me and held my hand and offered reassurance. I was anxious and terrified yet the team on E55 were amazing. I was very well looked after -2 other staff members provided sandwiches and hot drinks regularly. A very scary experience made 110 times easier by such lovely and competent staff. Faultless service- so lucky to have the NHS and such a wonderful team of caring individuals 2/5/15.

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Responses

Response from Sunderland Royal Hospital

Thank you for your wonderful comments. We will ensure these are shared with the team on Ward E55. Feedback such as yours means so much to our staff. Thank you once again.

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