"Felt like a nuisance"

About: Bradford Royal Infirmary / Accident and emergency

(as the patient),

Visited A+E with mixed experiences, never been before but falling unconscious I had no choice in the matter!

The nurse I saw initially to tell me where I was going was abrupt, rude and wrote down wrong allergies!

I had a kind professional young Doc who explained everything that was happening and what blood tests I needed and why, put me at ease as I've never been to hospital before.

But then could hear through the curtains what I think was the nurse loudly (and a bit rudely in my opinion) asking the doc if I was being sent to a ward which I was not but the nurse was told to take my urine sample.

40 minutes later the nurse turned up to take my urine sample and tells me I am going to the ward?

Was then seen by the doc who cleared my blood tests and left me waiting for urine test results, eventually and thankfully I was sent home and the doc was surprised to hear I was told I was going to the ward by the nurse.

Can't fault the medical care but nursing care is shoddy, felt like a nuisance and a bed occupier than a real person.

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Responses

Response from Bradford Royal Infirmary

I am sorry for your poor experience; this is not the standard of care we expect to provide. Please accept my apologies for the poor service you have received. If you would like to discuss further and have someone investigate your concerns please contact the PALS department on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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