"being a large family"

About: Wansbeck Hospital

my mother was admitted to ward 6 over a week ago and sadly passed away on this ward we as a family were in a terrible state when we were told that apart from my mother breaking her leg she also had cancer so we knew the outcome was not good . all was well until the day before my mother passed away we had to keep asking staff to come and see to my mother as no matter how many times she was administered her medication she would not settle moaning with pain and agitated it was on this occassion that the ward sister told me " well we have just been in and dont take this the wrong way but there are far too many people in the room " and you should stagger the number of people " this was very upsetting as it came across that basically we were responsible for my mother been unsettled! my mother had 8 children and 20 grandchildren and was loved dearly if we had been unsettling her this would have shown from day 1 I replied that that is easier said than done as we were staggering the number of people in the room , the ward sister replied I know big family this one remark made us feel upset and angry and had the younger members unsettled at times feeling that they should not come up to see there grandma if there were other family present .

Story from NHS Choices

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Response from Wansbeck Hospital

Dear Sir / Madam, I am really sorry that I am only seeing this review now - I would have wanted to get in touch with you immediately but I have experienced some technical problems gaining access to the NHS choices website. I am also deeply sorry for the loss of your Mum and would want to offer sincere condolences to you and your family at this time. I want to share your story with the ward sister - I am sure she didn't mean to cause any offence by what she said but I can appreciate why you might feel hurt by this comment in these circumstances . It would be useful to understand why she felt she had to mention the number of visitors that were with your Mum at the time and also how she could have phrased this request in a way that didn't leave you feeling upset and responsible for your Mum feeling unsettled. In order to follow this up as I would like to I am going to need your name and a few details about your Mum so that I can identify what day this was and who was on duty at the time. If you would be keen for me to do this please contact me directly on annie.laverty@nhct.nhs.uk With best wishes to you and your family, Annie

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