"Praise and complaint"

About: Kent & Canterbury Hospital

I had to visit the ophthalmic out patient dept of kent @Canterbury hospital on 28th April this year. Apart from having to wait over an hour to be seen, once I was seen the nurse was quick, efficient polite and very helpful. The Dr. I saw was the same. My problem is I need to contact this dept and would like to do it by email but nowhere can I find an email address. In this day and age I would have thought that this was far more efficient to communicate with emails than phone calls as there were no chance of misunderstandings when it's in writing. I also do not access to a phone readily.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust

Dear Ms MArsden,

Please email me with your details and I will ask one of the management team to get in touch with you straight away. My email is: sally.smith2@nhs.net

I do hope you are well.

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