"A&E Visit Sunday 29/03/2015"

About: Hexham General Hospital

Absolutely excellent, first class service! I can recommend this hospital to anyone. While visiting friends near Hexham I was knocked over by a cyclist and injured my wrist, elbow and arm quite badly in the fall. My friends suggested I visited Hexham A&E and I went on a Sunday at Lunch time. Even though I was not local the receptionist dealt with me quickly and efficiently. I was seen by the triage nurse within 15 minutes and then a doctor within a further 20 minutes. They suggested x-rays and even booked me in and took me down for them. On return from x-ray I only waited 20 minutes for the results and to see the doctor again. They explained I had a fracture of the radial head and booked an appointment for me at the trauma clinic the next day at 10:50. In total I was only in A&E for less than 1.5 hours- in many A&E depts I wouldn't even see anyone in that time! The next day I was seen within 10 minutes of my appointment time, treated and was on my way by 11:30. Excellent!

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Response from Hexham General Hospital

Dear Screenlux, Sorry to hear about your accident and the resulting wrist fracture ....not what you had intended, I am sure, for your Hexham stay ! Delighted that you have received prompt, effective and considerate care that has left you impressed with the service we offer. That's just the way we like things to be for all our patients, whether they live locally or not. Hope your wrist heals well and that you take great care of yourself in the meantime. With best wishes, Annie

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