"Excellent care on children's ward"

About: Russells Hall Hospital

Whilst my son (20 months) has been receiving care for septic arthritis & then osteomyelitis the staff have been nothing short of excellent. Not only has my son been looked after but as a mom I have to. This is especially important as it has helped me to be the best mom I can be in very worrying circumstances. All staff members have been professional and honest and I have had nothing but faith in any treatment he has received. I have felt at all times that my son is the main focus, and staff have gone out of their way to help and support us. I have always known what the plan is, what's happening next & felt fully in the picture of my sons care. I cannot thank the staff enough for all they have done. A very dedicated team who go above & beyond. I have also had excellent care from the orthapedic team that have been quick to diagnose & treat my little boy. Both teams have worked well together. Thank you to all involved.

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Response from Russells Hall Hospital

Thank you so much for posting your feedback about your son’s stay on the children’s ward. We know how stressful it can be when a child is in hospital, and so we are very pleased to hear our staff were able to support you and help make the experience as positive as possible for both you and your son. Communicating with our patients and relatives and keeping them fully involved and informed in their care and treatment is vital and we are pleased that this was your experience on the ward. The staff involved in your son’s care were thrilled to read your positive comments.

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