"I was taken by hospital by ambulance with a broken..."

About: Royal Hampshire County Hospital

After arriving in A&E at 9pm the paramedics said they had signed me in. The waiting room was quiet yet I sat and sat with no treatment. At 1am someone came to ask if I was waiting for someone and that I hadn't been signed in. So I was then taken for an X-ray showing a broken shoulder. By this time it was 2 am I had waited 5 hours in agony with no pain relief and once finished due to the wait and time of night I had to pay £50 for a taxi home still having no pain relief. A very expensive trip. Terrible communication.

Story from NHS Choices

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Response from Royal Hampshire County Hospital

Thank you for your comments regarding the emergency department at Royal Hampshire County Hospital. I am sorry that your care was not of the high standards we like to provide. I have shared with the clinical leaders, but if you would like to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards, Chief Executive Mary.edwards@hhft.nhs.uk

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