"Day Surgery at the Treatment Centre"

About: Queen's Hospital, Burton Upon Trent

I attended the Treatment Centre on the afternoon of 23rd March 2015 for surgery under Local Anaesthetic. All the staff in the ward were extremely friendly and welcoming. I felt very reassured by their manner. All questions asked by were answered with full explanation about my treatment in a confident manner. Prior to my procedure the Consultant came to see to explain what the procedure would entail, they also answered question confidently that I put to them. A nurse from the Theatre collected me and they explained their role in the Theatre as assistant to the Anaesthetist. Once in the Theatre I was introduced to the Anaesthetist by the consultant. I was immediately put at ease and throughout the whole procedure everything they did was explained to me. I felt the Theatre staff were an extremely confident team which in turn left me fully confident in what they were all doing. On completion of the procedure I was taken back to the ward and provided with refreshments. Once the write up of the procedure was completed I was allowed to leave with a full explanation of what to do with regard to the removal of stitches. The staff then arranged with reception for a taxi to be called to take me home. I was aware that some patients had been waiting some time to be dealt with, but for me I was in and out in less than 2 hours. This was my first experience of the Queen's and was fully satisfied with my short stay.

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Response from Queen's Hospital, Burton Upon Trent

Dear Mr Barton Thank you for your very kind comments. We work hard to offer a supportive and efficient service all round, so we are delighted to receive this feedback. This will be shared with the team at the Treatment Centre. We wish you well in your recovery. Kind regards PALS Team