"Wonderful care to an out of towner"

About: Royal Victoria Hospital (Folkestone)

Thank you for taking such great care of me when I turned up with pins and needles all down my right side. Everyone was so kind, so caring, so thorough. You decided to send me to Ashford A and E and not only organised the ambulance but also made sure my car would not be charged for an overstay. Thank you so much for the great care you gave me, you made a stranger feel like family.

Story from NHS Choices

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you so much for your feedback, really glad we were able to help at what have been a stressful time for you. Hope you are making a full recovery.

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Response from Royal Victoria Hospital

I'm sorry to learn that you had these problems while away from home. However, I am glad to note that everyone looked after you well - including your car! I hope you are now fully recovered.

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