"Cancelled appointment"

About: Hull Royal Infirmary / Trauma and orthopaedics

(as a parent/guardian),

My son has an infection in his right toe (possible ingrown toenail), Two months ago we made an appointment at our local GP to get it looked at. He prescribed antibiotics and the infection cleared but once the course of antibiotics had finished the infection came back. once again back to the GP and another prescription for the same antibiotics, same again, course finished and infection came back.

Another appointment made, couldn't give same antibiotics again as two courses is the maximum but took a swab and sent it for analysis also referred to hospital specialist for which we had to wait for an appointment.

One week later swab tests concluded it was a different type of infection as first thought and he could have different antibiotics prescribed in the meantime the hospital appointment came through.

Some weeks later we attended the hospital only to be be told the appointment had been cancelled and referred to another department, nobody had told us this, my son had to miss part of an important exam for this appointment, I had to book a day off work and my wife had to take two hours out of work as well, all for nothing, so later (£3 parking fee out of pocket and a wasted holiday day for myself) I phoned my GP who should have informed me of the appointment change and the receptionist told me the person who deals with this is not in till Friday (today is Wednesday).

So is this going to be another month for an appointment, another day off for either my Wife, Son and me? this is seems so long and drawn out for what it is, I'm in the dark now as much as I was when this all started.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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