"I got wrongly accused of being a junkie and a beat..."

About: The Royal Victoria Infirmary

I arrived with a.posterior dislocation of my right shoulder after waiting 45minutes for an ambulance full of faulty kit to arrive. Because of the poor equipment I was in agony with very little pain Relief. I was given a bottle of Entinox and abandoned in a corridor for what would have been several hours. I wasn't breathing well and began using the button on the Entinox system to support myself. (history of chest problems) I was also in a crazy amount of pain. An angry nurse started telling me.off like a child for using the button. There was no reasoning with this mean nurse who was shouting at me for making too much noise with the gas. They snatched the gear from me riving at my dislocated arm and crunching the bones. Eventually I built up the courage, stood and hobbled back to the back of my wheelchair and placed the gas tube back.in my mouth. At this point the nurse "set" the security onto. They ran in and rugby tackled my crippled self to the ground as I screamed in agony begging them to stop. I managed to strike the fire alarm as I was falling. I then suffered several hours of waiting without any pain relief. I tried to figure out if I could walk to the road and throw myself infront of a truck to end the pan during these hours as it was so bad but I couldn't have found the strength so I had to suffer. Pain does this to you when it's that bad. Turns out my shoulder is now gauged and ground up. I'm also being prosecuted for improper use of a fire alarm contrary to the fire and rescue act. All because some.nasty nurse wanted a peaceful reception.....

Story from NHS Choices

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Responses

Response from The Royal Victoria Infirmary

Thank you for posting your review on the NHS Choices. We are very sorry to learn of your poor experience when attending the Emergency Department at the RVI in February 2014. We would wish to assure you that this is not the standard of care we would aim to deliver to our patients. As you have posted this comment anonymously we are unable to investigate the issues you raise in detail but would be very keen to do so in order to understand the problems that occurred. If you could please contact the Patient Relations Team on 0191 2231382 we can discuss this further and address the issues of concern in your review.

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