"My baby was left to scream in a waiting room"

About: The Great Western Hospital

This hospital has traumatised my 7month baby today! She had to scream in a waiting room for an hour and a half in the waiting room, it was an emergency fever and was brought in by an ambulance to then be left to watch people come and go whilst we were pushed aside with our poorly baby left to scream the waiting room! Her temperature got higher whilst we were in the hospital because she was in such a state! I cannot believe how poorly she was treated.

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Responses

Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031.

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