"Angry at how I've been treated"

About: East Surrey Hospital / Gastroenterology

(as the patient),

I was admitted to A&E with severe cramping in my ab and stomach area, I was given morphine the A&E doc that gave me it never washed his hands. I was then moved to AMU where I fell asleep was then woken at 3am by 2 doctors that were hassling me about why I had been admitted and what was wrong with me. I was still under the full effects of the morphine.

1 of the docs said he was not leaving until I had told him everything. I couldn't get my words out and felt I was being bullied there was nothing I could do! ! I got moved to a ward where I was told my doctor would be round to see me. Again woken up at 7. 30am by doctor and the doc from 3am, felt I had to confront the doc from 3am about how he bullied me then out of know where my new doctor started shouting at me tried to defend myself the more I tried the weaker I became.

I told doctor they gave me morphine he shouted they shouldn't of given you that as if it was my fault then he said shouting again you shouldn't be in here there's more important people he has to deal with and I'm taking up bed space.

I couldn't believe what I was hearing since that happened my Crohn's disease has moved to my large bowel and stomach. I spoke to pals as told they would resolve and offer me help but seems as though the lady at pals didn't want to help me. I've lost all faith now and am really angry in how I've been treated.

I have a new doctor at the same hospital and can't fault him he has done more for me in 2 months than old doctor did in 1ish year I was with him.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

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Dear Shadow Hyper,

I'm sorry to read that you feel angry about how you've been treated. If you can e-mail me your details (ian.mackenzie@sash.nhs.uk) I will ask someone to look into the problems you describe.



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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust

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Dear Shadow hyper

I am as angry as you are about your treatment. The actions of the doctor that you describe are indefensible and we need to find out who this was and act immediately on your feedback.

I can imagine how difficult it will be for you to trust me to do so but it is my responsibility to deal with these matters and I promise you that I will do so.

If you can email me on ben.mearns@sash.nhs.uk I would be most grateful. Likewise if you would rather call PALS or any other route please do.

I am so sorry for the distress caused and am eager to act.

I do hope that you are feeling better.

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

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