"A simple Blood Transfusion - 12 weeks later..."

About: Arrowe Park Hospital

I can't begin to tell you about the disgusting treatment of my mother. Admitted for anaemia and one unit of blood. 12 weeks later she nearly died from pneumonia, and now I have been informed she has MRSA!!! I have written to Angela Eagle with a detailed report. After continuous complaints. Obviously learnt nothing from the findings of the Quality Care Commission back in December 2014.

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Responses

Response from Arrowe Park Hospital

Please accept my sincere apologies for the delay in replying to you. We are very sorry to hear about the experience you and your mother have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where her care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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Response from Wirral University Teaching Hospital NHS Foundation Trust

I am sorry to hear about this experience. We have responded to the original post on NHS Choices.

Please contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE if you would like to discuss this further.

Wirral University Teaching Hospital NHS Foundation Trust