"Stay in day case unit"

About: Good Hope Hospital

Was inpatient on day case unit 15/4/2015, care was excellent from the minute I arrived until being discharged, and in was the last one off the unit. From ward staff to theatre staff, they all work relentlessly hard. I am a NHS manager and would be very proud to have the staff on my team. A particular mention to the young first year student. You booked in an elderly lady of 95, your patience and empathy with this lady were second to none, for someone so new to health care, you did tell me it was your first placement, were amazing, you will go a long way, never change your caring ways - this student deserves some kind of internal recognition! Keep up the good work everyone, it makes going in for a op a pleasant experience instead of one of fear.

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Response from Good Hope Hospital

Dear Sir or Madam, Thank you for taking the time to post your comments regarding your recent admission to the Day Case Unit at Good Hope Hospital on 15 April 2015. It is lovely to receive such positive feedback from our patients and I do hope that you are making a good recovery following your surgery. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. In addition I shall forward your posting to the relevant staf,f as I am sure they will be delighted to receive your comments. Best wishes Patient Services Team

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