"What a nice Easter present :)"

About: Lerwick Health Centre

(as the patient),

I came to Lerwick health centre on Easter Monday, because I have got a huge pain in my ribs. I asked to help in reception and I was seen by practitional nurse in immediately.

What a nice Easter present: )

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Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland

We are pleased that your recent experience was so positive and we really appreciate you taking the time to feed back to us about this. The changes in the way people access health care appointments at Lerwick Health Centre are having a positive impact on the time it takes to get an appointment, and we will share the results of a more formal evaluation of the changes later in the year.

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