"The nursing staff were very helpful ..."

About: St Mary's Hospital (Portsmouth)

(as the patient),

What I liked

The nursing staff were very helpful and understanding and seemed genuinely apologetic that no-one could see me for a long time. I was rushed to the gyneoemergency ward at silly o clock in the morning in intense pain, having been transferred by an ambulance at QA. When I got there, all the staff were involved in an emergency caesarean upstairs, and although in excruciating agony, I fully understood why my examination was so delayed and do not blame anyone.

What could be improved

My one and only complaint about my visit is that I was on gas and air for over four hours, and nobody told me anything about the effect this would have on me when I got home. I was in a lot of discomfort, as my eyes were so sensitive and my pupils were huge even under bright light and I had the most terrible headaches and nausea. I might have felt better and dealt with it better if someone had explained the consequence of the treatment to me and given me some advice and I had therfore known what to expect.

Other than that I was more than satisfied with the level of care, thank you.

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Responses

Response from St Mary's Hospital

Thank you very much for your positive feedback. We've passed your comments to the team in the Gynaecology department so that all staff can be made aware.

We are sorry that you were not made aware of the side effects of gas and air and the possible consequences. If you would like to take this further, please do not hesitate to contact our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk to discuss this.

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