"First time ever using A&E without a referal"

About: Hillingdon Hospital

I woke up in sever pain and was hesitant to go the A&E as they are so busy. Upon my arrival the receptionist was very understanding even though I was in tears with the pain. I was seen within 15minutes by a nurse who was wonderful and put me at ease. After they examed me I was then seen by the doctor who examined me and clearly explained what was wrong with me in a way I understood. I was given various medication and was out the door within the hour. I know going to hospital is never a nice thing and a lot of hospitals get bad press but I can say my experience today at Hillingdon hospital was professional, understanding and I was made to feel welcome. So thank you to all the staff that helped me. One more thing, while I was there two security officers were with a gentlemen that obviously had been a nuisance and was waiting for him to get a taxi home. The gentleman was swearing and they very politely and calmly told him to stop as there were ladies present with for me goes a long way in this day and age

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Responses

Response from Hillingdon Hospital

Thank you so much for taking the time to share your experience with the Urgent Care Centre. It is always valuable to receive patient feedback; by highlighting this to staff we can ensure we strive to maintain the high quality care you received. Your feedback will be shared directly with the staff involved and the Service Manager.

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