"Discharge planning left much to be desired"
About: Salford Royal / Trauma and orthopaedics Salford Royal Trauma and orthopaedics M6 8HD Trafford General Hospital / Trauma and orthopaedics Trafford General Hospital Trauma and orthopaedics M41 5SL
Posted by Discharge Frustrations (as ),
My relative has recently had bunion surgery at Trafford General Hospital and whilst the overall standard of medical and nursing care was good, the discharge planning left much to be desired.
On discharge she was given a very vague discharge letter that did not specify what procedure she had had, but listed all three possible options. Likewise the letter did not state any follow up outpatient appointment details. When the staff were asked about this we were advised that a letter and a sick note would come in the post.
My relative was also advised to go to Salford Royal for an appliance a couple of days later and when she arrived, they were not expecting her and did not have the appliance that she needed.
I reported the problems with her discharge to the staff on the Ward and they did their best to help us but still no discharge letter, sicknote or appointment has arrived in the post. Today I have had to ring up the Consultants secretary to chase up her outpatient appointments.
In my opinion I think the discharge process really needs to improve.