"Poor service"

About: Royal Oldham Hospital

My nephew was admitted to the hospital with vomiting and difficulty in breathing. With him being premature there is always a risk of the condition worsening. I was shocked at the lack of support and reassurance that was given by the nurses. My nephew was discharged however, he started vomiting again. Not one nurse got up (who were gossiping about holidays and the ward was empty) to help my sister in law. Not one nurse said shall we help you whilst he struggled and my sister in law cleaned him up. A nurse came up later and said after he was cleaned up, do you need help. The treatment was given well but the lack of support and care from the nurses who were preoccupied talking between themselves was appalling. The sheer lack of care was alarming.

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Responses

Response from Royal Oldham Hospital

We are sorry to read your comment regarding your nephews visit to the Children and Adolescent department at the Royal Oldham Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.

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