"10 Days in urology"

About: Eastbourne District General Hospital

On being admitted to the ward I was in a unisex room for my first 2 nights. I was told I had a bladder infection so was placed on I.V antibiotics while more tests where done for other symptoms. I was not given any advice or warning as to what I would be put on. On one occassion, my I.V line had caused bruising and swelling so they said to wait for my next lot of antibiotics until a new I.v had been placed, this happened 13 hours later at 3am in the morning, as being a support worker and having medication training my self this was un-acceptable. During the Doctors rounds I was not spoken to at all, I had everyone speaking over me as if I wasn't there and was not given any oppurtunity to ask questions before they quickly dissapeared. After my I.V antibiotics had finished it took 2 days before they removed my needle despite having asked repeatedly for them to do so. The toilets on the wards were filthy, for 4 days there was no toilet roll!! The nurses on the ward were not aware of my regular medication until 4 days after I had arrived despite me telling the doctors on arrival. There were a few occassions aswell that the nurses would leave the medication trolley unlocked and un attended (which contained meds such as oramorph and controlled drugs) after being made aware of my regular medication which included 'Diclofenac' 3 x daily, I was given them by the nurses when required and on my final day I was told that the NHS have gotten rid of diclofenac for 'health reasons'. I was fitted a surapubic catheter and documentation did not begin of this until 4 days later. It was not checked as it should be (infections/ wound healing). I would like to stress the nurses and HCA's on the ward were lovely people but there was no way enough staff for the demands of the patients. I had pressed my alarm once during the night and awaited 37minutes for a response.

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Response from Eastbourne District General Hospital

We're concerned to read your feedback about your Urology inpatient stay at Eastbourne DGH. As a Trust we are committed to providing the highest quality of service and care to our patients, however, this is clearly not what you describe in your experience and we would therefore like the opportunity to discuss this with you in more detail. We would also like to apologise to you in person for the fact that your experience was poor. If you are willing to speak with us, we would be grateful if you could contact the Patient Advice & Liaison Service (PALS) on 01323 435886 or by email at esh-tr.PALSE@nhs.net. In the meantime, we would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has therefore been forwarded to the Head of Nursing for Surgery, Lead Clinician and Associate Director of Nursing. As your feedback is anonymous, it will also be discussed at our next Patient Experience Champion meeting where we continually review positive and negative feedback in order to make improvements or share good practice. Thank you for taking the time to provide feedback.