"Norwich icash clinic"

About: Contraception and Sexual Health (ICaSH)

I have just tried to phone and book an appointment with the icash clinic and have been absolutely disgusted by the service provided. I have just waited on hold for 15 minutes only to then get a message that as hold times have been so long please try again later. This is terrible service and now I am faced with doing it all over again. I only had my first experience with the clinic a couple of weeks ago when I phoned to book an appointment to have my implant replaced. I was told I had to come in to open clinic and see a nurse first. I felt humiliated on the phone and like I was being judged. I then felt uncomfortable and scared to visit the clinic and I should not have had to feel like this. I did visit the clinic and saw the nurse who was unable to book me an appointment due to the move of premises so I have been forced to use the support line only to receive this message. I need to have my implant removed but I am debating if it is worth having another one put in as I do not ever want to return to this place if I can help it.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

The new iCaSH Norfolk service commenced at 1a Oak Street Norwich NR3 3AE on 1st April 2015 and it is run by Cambridgeshire Community Services NHS Trust.

The Patient Advice and Liaison Service at Cambridgeshire Community Services may be able to help you. Go to: http://www.cambscommunityservices.nhs.uk/

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