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Care Opinion

3hrs from drop in appointment to surgery

Story from nhs.uk

"3hrs from drop in appointment to surgery"

About: Blackpool Victoria Hospital

I recently underwent emergency surgery on a hernia. I rang 111 and was given an appointment at 4pm, after attending the appointment I was quickly referred for surgical review at which point it was decided I needed surgery with 24 hrs. All examinations were professional and thorough. I was lucky it was a bank holiday and theatre was quiet so I was given the all clear for immediate surgery. It was around 7pm that I went into theatre. I was very impressed! The doctor, surgeon and junior doctor on the surgical review ward were fantastic, explained everything but also remained empathetic and their humour allowed me to remain relaxed through the short period I had to get my head around surgery. Thank you to all involved. The surgeon was brilliant.

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Responses

Response from Eleanor Walsh, Lead in Patient Experience & Engagement , Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 8 years ago
Eleanor Walsh
Lead in Patient Experience & Engagement , Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 25/05/2015 at 20:16
Published on Care Opinion at 21:56

picture of Eleanor Walsh

Thank you for your wonderful comments about the treatment you received at Blackpool Victoria Hospital recently. All our staff strive to do the best they can to make the treatment run smoothly and quickly for the patients they treat, especially in urgent cases such as yours.

I'm so pleased that the doctors and surgeon made you feel reassured and well looked after. I will personally ensure that your kind feedback is passed onto them, and I’m sure they will be delighted to hear that you had a positive experience overall and that you were put at ease by their empathy and good sense of humour at what was understandably a worrying time for yourself. We really appreciate you getting in touch and hope that you are making a good recovery now.

All the very best for the future.

Eleanor Walsh

Lead in Patient Experience and Engagement

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