"Selling by market traders in hospital corridors cannot be right"

About: John Radcliffe Hospital

(as the patient),

I feel very strongly that the John Radcliffe Hospital in oxford has got it wrong on many levels. Not only is it a big impersonal hospital, I found staff there who looked after me to be offhand, impersonal and rude. The consultant seem less than interested in minor surgery cases.

Considering the problems of MRSA in hospitals all over the UK and other infectious diseases I cannot understand why the John Radcliffe allows trading to take place on its main corridors within the hospital. These entrance corridors are like a railway station, full of people coming and going and with selling going on as well i find it hard to believe I am in a hospital at all. It is wrong to allow this. Many of the specialist wards lead off these corridors and the whole atmosphere is chaotic and not peaceful and caring and quiet as one would want for a hospital. It is also quite dirty and strange to see patients being wheeled on trolleys to wards and market trading going on at the same time. Who makes this decision to allow this? They must be mad! I know there has been a lot of money put into the John Radcliffe recently and it is classed as a world famous hospital, but in my opinion it is not a friendly hospital and that goes from the telephone operator who can hardly say thank you or please to me when answering the phone to very impatient nurses who looked after me and look tired and fed up . Considering it is such a big modern hospital it should be immaculate and clean and waiting time should be minimal.

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Response from John Radcliffe Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2007 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

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