"No Complaints from me!"

About: Stepping Hill Hospital / Accident and emergency

(as the patient),

Had a recurrence of rapid heartbeat (previously experiencd in 2010) so my husband drove me to A and E arriving at about 10. 45pm I was registered and triaged within 5 minutes and was in Resus in a couple of minutes more. I cant fault the care I received, moved to the Short Stay unit at 6. 00 am monitored hourly until 3pm when I was seen by the Consultant and home again by 7. 00pm The follow up process hasnt been quite so good but I'm not too concerned by what seems to be a complex system.

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Responses

Response from Stepping Hill Hospital

Thank you for your comments. I am pleased that you were seen quickly in ED, and hope you are recovering well. I will pass your feedback to the staff in ED. Please contact Patient and Customer Services on 0161 419 5678 if you would like to discuss the follow up process. Kieren Done Complaints and Customer Service Team Manager

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