"X Ray Department - staff giving verbal abuse!"

About: Doncaster Royal Infirmary

I was given a referral to the X ray department and advised to go prior to my next appointment. Due to work commitments I was unable to go the x ray department until after 6:30. The manner in which I was spoken to was completely unacceptable. I was told in no uncertain terms that I may not be seen as it was out of "normal Working Hours" along with a number of other derogatory comments. Not only was I shocked by the response, and attitude, a number of other people in the waiting area were shocked. Then another member of staff came out and stated very harshly that "If it had been anyone else, I would have been sent away and told to return during normal working hours". Nobody wanted to answer the question of what were "Normal working hours" or listen to the fact that I had come straight from work. If I had given them the same attitude as I received I am pretty sure the hospital security would have referred to the zero tolerance policy. Absolutely unacceptable!

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Response from Doncaster Royal Infirmary

We are very sorry to hear of your recent experience at the X-ray department and we would like to reassure you that we will pass your comments on and look into the matters raised. To help us follow up the matter raised we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk Thank you.

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