"very rude obnoxious staff"

About: Queen Charlotte's Hospital

My daughter recently gave birth at Queen Charlottes and I can honestly say I have never come across such rude, arrogant and obnoxious staff as this hospital employs and believe me I've unfortunately had many hospital admissions myself and can say I've never met such arrogant unhelpful staff as those at queen charlottes! A receptionist on the delivery suite has to be the most blatantly rude downright nasty person ever!, their manner was intimidating and I even felt that there was an element of discrimination towards us in the way they spoke to me and my daughter. The actual nursing staff were not much better and seemed to take pleasure in not allowing us onto the ward to see our new-born grandchild. The whole experience has marred what should have been a celebratory occasion. I will strongly deter anyone I know from using this hospital for maternity services, the way they treat you is abhorrent.

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Responses

Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments about maternity services at Queen Charlotte's and Chelsea hospitals and we sincerely apologise for the experiene that you have reported. You have raised significant concerns about staff attitudes and it would be important to have more details and to be able to investigate the issues raised to ensure there is learning. To facilitae this we hope you will contact our PALS Team pals@imperial.nhs.uk

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