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Gynaecology appointments

Story from nhs.uk

"Gynaecology appointments"

About: New Cross Hospital

I have found my recent contact with new cross very dissatisfing! I came to have contact with new cross due to local closures. To date I have only had contact with a secretary, who comes across like they have no time to talk, and appointments, who have been hello polite. I am still waiting to be seen again by the consultation, this has been on going since December last year! I feel the hospital need to sort themselves out and realise they are there to provide a good caring service.

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Responses

Response from The Royal Wolverhampton NHS Trust 9 years ago
The Royal Wolverhampton NHS Trust

Submitted on 17/04/2015 at 15:29
Published on Care Opinion at 16:03

I was sorry to read of your recent experience when contacting various departments within our hospital. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

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Response from New Cross Hospital 8 years ago
New Cross Hospital

Submitted on 11/05/2015 at 09:29
Published on nhs.uk on 12/05/2015 at 01:01

I was sorry to read your concerns relating to the experience you have received at New Cross Hospital and sorry for any distress that this matter has caused you. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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