"superb service"

About: Russells Hall Hospital

I visited A and E after sustaining a fall,with a suspected broken ankle. I was seen by a nurse practitioner,sent to x ray., plastered and seen by an orthopaedic surgeon,with a full explanation of my ankle injury (which turned out to be broken) all within 4 hours. I returned to see the fracture clinic a week later and was admitted for an operation, which was carried out the following day. I was treated very well by everyone from doctors, nurses,ancillary staff and domestics. The meals also deserve a mention,they were hot,tasty and adequate portions. I am now recovering and couldn't have had better treatment or so quickly if paying for private treatment. Thank you to all Frances Read

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Responses

Response from Russells Hall Hospital

Thank you, Frances, for posting your feedback and five star rating about our emergency services and fracture clinic teams. It is always lovely receive such positive comments from our patients and it is wonderful to hear how impressed you were by the teams involved in your in your treatment for your broken ankle. We pride ourselves on providing the highest quality care to our patients and so we are glad that you felt so well looked after. We are really pleased to hear that you enjoyed the food during your stay. We take the nutrition of our patients very seriously and are committed to providing a healthy and tasty menu for patients. We will pass your feedback on to our catering manager. We have passed your positive comments on to the teams involved in your care.

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