"Receptionist is very rude and unhelpful"

About: The Royal London Hospital

I called in Sunday morning, since NHS website says the got a walk-in centre at Royal London hospital. Basically the reception who answered the phone 5 am was so rude and hung up on me twice and gave me wrong instructions. This is a serious matter considering that people who calls in 5 am on a Sunday morning must be very ill. otherwise I would call my GP! Uneducated staff is not a good look for a hospital. This receptionist couldn't care less and didn't have enough knowledge to answer my questions. I can't help to think what would happen if someone was in a critical situation and this person answers the phone! ontop of that last time I was there in October I went to the emergency because I got assaulted. The reception forgot to register me I had to wait for two hours. When I asked them about why it takes so long when the hospital is empty they just said "oh I forgot to put you through" no apologies, worst service and worst hospital. No wonder it's empty

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Response from The Royal London Hospital

We are sincerely sorry to hear about your experience whilst calling the hospital, and on the occasion you attended. Needless to say, we expect our staff to act with professionalism and politeness at all times. Thank you for taking the time to write – we will ensure your feedback is passed onto the relevant manager. Kind regards Barts Health NHS Trust

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