"Disgusting treatment of patients"

About: North Middlesex Hospital

My GP referred me for a scan but after 8 weeks I still have not receive any letter from the hospital. I called them today, a disgusting member of staff answered the phone and refused to give me my appointment date because I did not know my NHS number, they then spend 10 minutes making me repeat every sentence and when I ask to speak for a manager, they said the manager was unavailable.

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Responses

Response from North Middlesex Hospital

So sorry that you experienced difficulties trying to get an appointment for a scan. I am acting head of services james.parker2@nhs.net and would ask you to contact me so that an appointment can be made. Your comments will be shared with the team.

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