"Medical Certificate of Cause of Death"

About: New Cross Hospital

First, I would like to express my appreciation for the care and support that the nurses on the CHU provided to my close family member and myself over the past few weeks. The sisters and nurses were extremely helpful and honest with us during a very difficult time. Although we were kept waiting for hours at a time for doctors to provide us with information (despite making appointments to see them), the nursing staff were always supportive and available to us. The reason why I have resorted to writing a less than positive comment is due to a long delay in receiving a Medical Certificate of Cause of Death from the hospital. My close family member died in the hospital on the morning of Saturday, March 28th. Despite the information provided from the hospital stating that we would be contacted within 24 hours, we had not heard anything from the hospital until I called to check on Wednesday, April 1st. We realized that there may be a delay because of it being a weekend, but on my multiple calls to the bereavement office over the past 24 hours, we are told that the doctor is waiting on a consultant to sign off on the certificate. I have called the consultant's office and was told that they are out for a week. I have shared this information with the bereavement office and they are trying to find another consultant to sign off on the certificate. Again, I want to share that the administrative staff have been pleasant and apologetic about the delay, and I do believe they are doing all they can to track down another consultant. However, with the Easter weekend coming up, and the bereavement office being closed on Friday and Monday, it is is looking as though we will not get a copy of my family member's MCCD until 10 days following their death. This seems to be a bureaucratic issue that is making an emotional time even worse. I appreciate taking this comment into consideration and look forward to a solution.

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Responses

Response from The Royal Wolverhampton NHS Trust

I was sorry to read your comments relating to the delay that has been experienced in receiving the Medical Certificate. May I take this opportunity to pass on my sincere condolences to you and your family for your loss.

To enable me to look further into your concerns, can you please contact our Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

I was sorry to read your comments relating to the experience you and your family have experienced with the Medical Certificate. May I please pass on my sincere condolences to you and your family for your sad loss. If you would like us to investigate this matter further for you, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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