"ENT Out patients"

About: Sunderland Royal Hospital

I have been attending ENT outpatients twice a year and have always received excellent treatment both clinically and personally. The only exception would be one nurse who, when clinic was running late, verbally made me feel like I was personally keeping them from their lunch. Very rude. With that exception, every one from appointments, to Consultants has been efficient, professional and friendly.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sunderland Royal Hospital

Thank you for taking the time to leave a review of your experience of care at the ENT Clinic. We are pleased that overall your experience has been positive however are disappointed that you felt one member of staff to be rude as clearly this is not acceptable. Please accept our apologies. We will ensure your comments are shared with the team.

  • {{helpful}} of {{total()}} people think this response is helpful