"I liked that healthcare assistants ..."

About: Royal Cornwall Hospital (Treliske)

(as a relative),

What I liked

I liked that healthcare assistants were honest and concerned about the difficulties they encountered in providing care. The nursing staff simply seemed resigned and uninterested.

What could be improved

In 30 years of visiting a sick parent regularly at Treliske, there has been a sharp decline in the last decade in considerate care for both patients and relatives by clinicians, who appear to have lost the ability to treat patients as people - and now treat them as numbers. It is the staff that can turn Treliske around - but they sorely need motivation and leadership. I would also respectively suggest that staff need to listen less to the media and unions and more to the people they signed up to help : patients. There is clearly poor morale - but the staff must look not only to management to turn the situation around, but to themselves.

Too often I see and hear nurses hanging around the nurses' station gossiping about their love lives whilst patients are missing basic care - put nurses back on to the ward where they belong. It makes them visible to patients; able to respond to their needs and would provide that much needed security and support that is currently lacking.

Story from NHS Choices

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