"still chaos with appointments"
About: Maidstone District General Hospital Maidstone District General Hospital Maidstone ME16 9QQ
Posted by warren hooper
After my review of 24th Feb 2015 (which I note the hospital have failed to respond to!), I now endured yet more hopeless inefficiency. Having tried to get my cancelled 2 appointments re-booked on the same day (as originally planned), I spent forever and quite a lot of money on my mobile, trying to get someone to answer the appointment queries line - hopeless, really useless! I hope this is a privatised group proving yet again that capitalism in the NHS is truly rubbish .... anyay whoever is responsible, it's truly amateur .... after several day of trying to get through I eventually got a nice and apparently helpful person who promised to re-book my cancelled appoitments on the same same day - and more fool me for believing them. I get a letter a week or so later - with only one appointment booked. Who employs these people? I can't face another expensive few hours on the phone, so I turn up on the appointed day (20th March 2015) - only to find that not only has the hospital failed to book 2 appointments as requested but in fact on that day there is no appointment booked at all! I have yet again booked time off from my work plus paid out £5.10 for train tickets, all for nothing. This really is hopeless; the receptionist at the clinic had, in the first place, apparently booked me an appointment for visual fields that no consultant had ordered ( a bout of insane fantasy apparently) and then the totally useless appointments unit had also failed to book me into the one appointment i did need (Almeida clinic) - so when I arrived at the hospital there was no appointment for me - at all. This is inexcusable and totally unprofessional and a 100% waste of my time and money. Maidstone Hospital need to get its act together in this area. They are truly hopeless and I don't know how long I can afford t keep struggling with this truly amateur set up - and I apologise to all the relatively efficient amateur organisations there are out there - Maidstone consistently fall well short of these outfits!