"Unhappy with the breakdown of letters sent out"
About: Crosshouse Hospital / General Surgery Crosshouse Hospital General Surgery KA2 0BE
Posted by Excel466 (as ),
My mother was diagnosed with breast cancer two years ago and since then she has not received invitations for breast screening.
Each year I receive a letter, well in advance, for an x-ray / mammogram. However the letter for my mother seems to slip through the net, and she only receives the follow-up letter, not the one for an x-ray. This really distresses her.
Last year when I received an appointment but my mother did not I phoned and queried why this was. The hospital apologized for the oversight and assured me it would not happen again. However, the same thing has happened again this year, my mother was not invited for an x-ray but has received a follow-up letter. It’s not good enough given her history.
My mother does not like to make a fuss but she does find it upsetting so I’m making a fuss for her.
All the other service is really good, I’m very happy with the care and services provided by the hospital it’s just the breakdown in the letters that I’m not happy about.