"Visit to A&E"

About: City General Hospital

I visited A&E after a nasty accident at home. I fell down the stairs. Hurting my hip, wrist, elbow, rib and knee. When I arrived at the hospital I was seen almost immediately by the Triage nurse who then sent me to the main block. After this things got a bit dicey. The doctor examined me, I was in extreme agony. After 5 minutes we never saw the doctor again. I was sent for an x ray. If a porter hadn't been walking past, I wouldn't have made it as my notes were on the floor. A nurse responded to a question I asked, How long will this take. The reply was the doc will be here in a min. Hour and half later.... The nurse's response to nearly everything was in a min. Why didn't they go and find out. I was never offered anything for the pain. The pain was excruciating. I was sent for a further ct scan. Again this nurse said you're going in a min. another hour later........ The results were told to me. A small hairline crack in my hip. I was discharged after nearly 6 hrs. and with no advice on how to treat it, look after this nor any pain relief. Just as well I had my own. Not happy

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Response from University Hospitals of North Midlands

Dear "Dave Sherratt"

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes, UHNM Communications Team.