"What a dreadful place!"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Whilst the Medical Staff are the best I have come across and their treatment of me causes no complaint. I must say the 'non medical staff' are certainly past their 'sell by date' Make a complaint and you are fobbed off with 'standard replies' Travel to the hospital as follows:- 1. Car - if you can find a car parking space be prepared to be fleeced with the most enormous car parking charges! 2. Travel from somewhere like Halesowen Town Centre and be prepared for the one way journey to take over an hour! 3. Take a Taxi and be prepared to pay £20. Make a complaint and be prepared to be 'for ever' targeted as a 'trouble maker'. Be prepared for 'mind numbing' waits which I assure you will be way way after your appointment time. Be prepared to be advised that you will be told that 'over booking' for appointments does not exsist! (Why when I surveyed patients waiting for the same consultant they told me that there appointment time were 5 minutes apart?) Five minutes for a consultation? If anyone knows what can be achieved in a five minutes consultation I would be grateful for their 'feed back' Russells Hall Hospital? I surely hate it with a passion and I will do everything I can to go elsewhere. Stuart Fox