"agonising colonoscopy"

About: Doncaster Royal Infirmary

I went to Doncaster Royal Infirmary for a colonoscopy and gastroscopy yesterday. I have had a gastroscopy previously (at Bassetlaw Hospital) where the procedure was painless and the sedation effective. Today, the sedation did not work (I was wide awake throughout, apart from when I used gas and air during the colonoscopy which did not dull the pain and made me feel sick and woozy). I retched several times with the gastroscopy (even though I was supposed to be sedated) and found the colonoscopy to be the most painful experience that I have ever gone through in my life. I definitely was not sedated (I can remember everything) and, even when I was in agony and screaming, I was ignored by the doctor whose attitude appeared to be that they would carry on regardless. I cannot believe that, as a hospital,you would expect a patient to be screaming in agony and just continue. I find this completely unacceptable and came home feeling like I had lived through a nightmare. Surely I could have had further sedation (the gas and air did not affect the pain). I normally have a high pain threshold and have given birth to children without pain relief.

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Response from Doncaster Royal Infirmary

We are sorry to hear that your experience at our hospital did not meet your expectations. To help us with our investigations we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk

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