"Insensitive person at reception"
About: Chelsea & Westminster Hospital Chelsea & Westminster Hospital London SW10 9NH
I'm just over 40 weeks pregnant with my first child and have received all my antenatal care at Chelsea and Westminster Hospital, and first of all I would like to say that overall the quality of the care this far has been excellent. Although the midwives and doctors I have seen sometimes have seemed to be short of time they have been professional and nice and made me feel that I'm in good hands - a priceless feeling. Yesterday morning (27/03/2015) though, I had a bad experience at reception that I feel I have to let someone know about. I had my 40 week midwife appointment and the midwife told me to book a 41 week appointment on Thursday for a sweep, in case I don't go into labour naturally before then. When I tried to do this, the person at reception told me that there were no appointments and that I would have to call on Monday morning to see if there were any cancellations, and If there weren't any I would have to speak to a midwife. This threw me off balance a bit, and what came out of my mouth was "There aren't any appointments?". I guess I said this because I was shocked, it has never happened to me before that I've been told by a midwife to book an appointment and then not been able to do so, and also because I'm nervous at this stage of my first pregnancy and instantly felt afraid that I wouldn't be able to see a midwife. But the person at reception must have thought that my question sprung from being stupid, because with visible irritation they said "That's what I just told you", and then repeated exactly what they had said before. That was all, I had to go. I feel that their behaviour against me was insensitive, rude and unnecessary. It made me for the first time during my pregnancy leave the hospital with a bad feeling in my stomach, and it made me more nervous about this last stage of my pregnancy then I was before.