"left and right"

About: Good Hope Hospital

My dad was taken by ambulance today at around 5pm. At 2.45 am I've just arrived home. I rang at 9.00 pm to see what was happening with him, as my mom would need a lift home and was told he was staying in, so I went along to pick mom up, and was told he wasn't staying in. Ok fair enough. Doctor came very and said more tests were needed, a bed was ready so we hung on and on and on. Doctor disappears, at 2.00 am we were told he can go home!!! Ok so no moaning, I go and ask the nurse for a wheelchair as he couldn't walk to the car, her response was "you can use that one over there, she doesn't need it now" when I looked it was in a cubicle with someone in there. I said "I'm not going in there, it's rude, someone's in there" they said it was ok..... I don't think so, eventually they went to fetch it. The letter the doctor was writing hadn't been written to give mom for community matron next week. A complete shambles, left hand not knowing what the right hand is up to

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Colette

Thank you for your comments regarding your experience with your father at Good Hope Hospital.

I would like to reassure you that we take seriously any issues our patients raise with us and we value this feedback.

So that I can look into your father's expereince appropriately, I would be grateful if you could contact me so that I may obtain more information from you.

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I look forward to hearing from you and I sincerely hope that your father is now recovering from his illness.

Kind Regards

Marie Helebert

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