"Very impressed"

About: Grantham & District Hospital

I attended Grantham hospital today for a gastroscopy and colonoscopy. I was warmly welcomed as soon as I entered the department and my admittance details were dealt with by a very competent student nurse. Throughout my stay I was addressed by my Christian name which made me feel valued as a patient even though I was only in hospital for a few hours. All the staff introduced themselves to me and throughout my stay I was asked if I had any questions and was I all right. The atmosphere on the ward was relaxed and the staff seemed to have good working relationships. When I was admitted to the procedure room, I found the same friendliness and professionalism. This made a big difference to my experience of the procedures which I had not been looking forward to. The doctor soon put me at ease and lightened the experience for me with a good sense of humour. I would sum up my whole experience as very positive and comfortable thanks to the excellent staff and the care they gave to me.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Dear Rosemary

Thank you for your comments regarding your experience in the endoscopy department at Grantham Hospital.

I’m particularly pleased that you reported that all the staff introduced themselves to you, and that you were made to feel welcome and reassured during your procedures.

We will share your comments with the team in endoscopy, who I’m sure will be delighted that you had such a positive experience.

Kind Regards

Andy Brammer

Clinical Lead for Diagnostics / Head of Radiography

Response from United Lincolnshire Hospitals NHS Trust

Dear Rosemary

Thank you for your positive views which I will pass on to all the team. We appreciate that you took the time to send in your comments as this reinforces the aims of our unit. We understand that the procedures we perform here are anxiety provoking which is why our staff go the extra mile to alleviate worries and fears you may have. It is lovely to receive such comments as this keeps the team motivated.

Thanks

Sister Sue Smith

Endoscopy Unit, Grantham Hospital