"Children's day surgery dental service"
Posted by Kenbren99 (as ),
Recently my young daughter had to have teeth removed at the dental day surgery facility. I phoned in advance to explain how her early traumatic experiences (she is adopted after a very difficult early life) had left her very anxious and hyper vigilant. We arrived as instructed just before 9am. We were finally taken at noon. By this time around six other patients who all arrived around the same time were taken before us. By this time my daughter was extremely anxious and nauseous with a sore head (having had to fast without even water from 8 pm the night before).
The whole experience was very scary and prolonged for my child who is now even more terrified of the dentist. My husband and I were told not to leave even for a coffee, which meant we were in a very warm hospital (signs everywhere dictated it was a fasting area and no food or drink was to be consumed) for four and a half hours without as much as a sip of water ourselves. It was a distressing experience for everyone.
We could not understand why it was not possible to:
1) prioritise my child - given her circumstances, to take her quickly on arrival or;
2) phone ( or instruct us to phone before leaving home) at 8. 30 am or so before we left home and tell us to bring her in later in the morning and allow her a small drink of water
3) allow my husband and I to have even a small glass of water (juice and water were available in the recovery ward) or
4) instruct us to bring drinks or snacks for ourselves that we could consume in our car - one of us going out at a time
Given my child's level of anxiety even prior to the day of the operation, we knew this would be a difficult day for us - but it was made so much more anxious, uncomfortable and upsetting by the way things were handled on the day. By the time my child had sat for over three hours worrying about it - she was really distressed by the time we went in for the surgery.